Contact Us

Before you write

If your question is about a specific parcel, we probably cannot help directly, and here is why. We read carrier data, we do not control it. We cannot make a carrier scan a parcel, contact a seller on your behalf, clear customs, or issue a refund.

What we can do is tell you whether the tracking data looks normal for that route and stage. If that is what you need, include the tracking number and the date the seller marked the order as shipped.

For refunds and disputes, the only route that works is AliExpress itself: open the order, then Open Dispute, before your buyer protection period ends.

What we want to hear about

A tracking number that returns nothing in the tracking tool but works on the carrier's own site. That is a bug on our end and we want it.

A carrier we do not support. Tell us the name and a sample number and we will look at adding it.

A status explanation that is wrong or unclear. These pages are meant to be useful, and we would rather fix them than defend them.

Press, partnership, and advertising enquiries.

Email: support@aliexpresstracking.co
Business enquiries: partnerships@aliexpresstracking.co
Response time: Two business days, Monday to Friday

We do not have a phone line. Tracking questions need a number and a date, both of which are easier to type than to say out loud.